Who we are

SME Warehousing Solutions (“we”, “us”, “our”) is a registered South African supplier of industrial warehousing, material-handling and storage equipment. Our website address is https://smewarehousingsolutions.co.za.

Registered details: Enterprise Number 2025/328030/07, Tax Reference 4270323175. Registered address: 33 Himalayas Road, Merebank, Durban, 4059, KwaZulu-Natal, South Africa.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights you have. We process personal information in line with South Africa’s Protection of Personal Information Act (POPIA).

Information we collect

Information you give us

• Contact and identity details: name, email address, and telephone number.
• Order and delivery details: billing and shipping address, the products you order, and your order history.
• Communications: messages you send us by email, WhatsApp, the contact form, or the quote request form.
• Account details, if you create an account: username and password (stored securely).

Information we collect automatically

• Technical data such as your IP address, browser type, and device information.
• Usage data about how you browse and use our website, collected through cookies and similar technologies.

We do not collect or store your full payment card details. Card payments are processed securely by our payment providers (see “Payments” below).

How we use your information

• To process, fulfil, and deliver your orders, and to provide quotes you request.
• To communicate with you about your order, enquiry, or warranty claim.
• To manage your account and provide customer support.
• To detect and prevent fraud and to keep our website secure.
• To meet our legal, tax, and accounting obligations.
• To improve our website, products, and service.
• To send you marketing or special offers, where you have agreed to receive them. You can opt out at any time.

Payments

Online card payments are handled by our third-party payment providers, PayFast and Ozow. When you pay by card, your card information is collected and processed directly by these providers under their own security standards and privacy policies — we never see or store your full card number. We also accept EFT and bank transfer.

Cookies and analytics

Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how the site is used. We use Google services, including Google Analytics (via Site Kit) and Google’s advertising and Shopping tools through the Google for WooCommerce integration, to measure traffic and to list our products on Google. These services may set their own cookies and process data in line with Google’s privacy policy.

You can control or disable cookies through your browser settings, although some parts of the website may not work as intended if you do.

Who we share your information with

We do not sell your personal information. We share it only with parties that help us run our business, and only as far as needed:

• Payment providers (PayFast and Ozow) to process payments.
• Couriers and logistics partners to deliver your order.
• Google, for analytics, advertising, and product listings via Google for WooCommerce.
• Service providers who host and maintain our website.
• Authorities or professional advisors where we are required to do so by law.

International transfers

Some of our service providers may store or process data outside South Africa. Where this happens, we take reasonable steps to ensure your information remains protected to a standard consistent with POPIA.

How long we keep your information

We keep your personal information only for as long as necessary for the purposes described in this policy, including to fulfil orders, provide support, and meet legal, tax, and accounting requirements. When it is no longer needed, we securely delete or anonymise it.

Your rights

Under POPIA you have the right to:

• Ask what personal information we hold about you and request a copy.
• Ask us to correct or update information that is inaccurate or incomplete.
• Ask us to delete your personal information, where we are not required to keep it.
• Object to your information being used for direct marketing.
• Withdraw consent you have given, at any time.

To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the Information Regulator of South Africa.

Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. Our website uses SSL encryption to protect data in transit. No method of transmission over the internet is completely secure, but we work to keep your information safe.

Children

Our website and products are intended for businesses and adults. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.

Contact us

SME Warehousing Solutions
33 Himalayas Road, Merebank, Durban, 4059, KwaZulu-Natal, South Africa
Email: sales@smewarehousingsolutions.co.za
Phone / WhatsApp: +27 71 065 8119